Refund and Returns Policy
Effective Date: December 31, 2024
At Qorix, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a clear and straightforward Refund and Returns Policy. This policy outlines the steps you can take to return or exchange your products, as well as the conditions that apply.
1. Returns
1.1 Eligibility for Returns
We offer a 30-day return policy for most products purchased from Qorix. To be eligible for a return, the following conditions must be met:
- The product must be in its original condition, unused, and undamaged.
- The return must be initiated within 30 days of receiving the item.
- The product must be accompanied by the original packaging and proof of purchase (e.g., order receipt or confirmation email).
1.2 Non-Returnable Items
Certain items may be ineligible for return due to hygiene or safety reasons. These items include:
- Personalized or custom-made products
- Gift cards
- Opened or used health and beauty products
- Clearance or sale items (unless specified)
If you are unsure whether your item is eligible for return, please contact us at info@qorix.site for clarification.
2. Return Process
To return an item, please follow these steps:
2.1 Contact Us
Email us at info@qorix.site within 30 days of receiving your order. Include your order number, the product(s) you wish to return, and the reason for the return.
2.2 Return Authorization
Once we receive your return request, we will provide you with a Return Authorization Number (RA Number) and instructions on how to return the item. This RA number must be included with your return to ensure proper processing.
2.3 Shipping the Return
Pack the item securely in its original packaging (if possible). You are responsible for the return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure the item is returned safely.
2.4 Processing the Return
Once we receive your returned item and verify its condition, we will process the refund or exchange. Refunds will be issued to the original payment method used at the time of purchase.
3. Refunds
3.1 Eligibility for Refunds
Refunds are issued for returns that meet the above criteria. If the item is returned in damaged or used condition, or outside the 30-day return window, the return will not be eligible for a refund.
3.2 Processing Time
Refunds typically take 7-10 business days to process after receiving the returned item. The refund will be credited to your original payment method, and you will be notified via email once the refund is issued.
3.3 Shipping Costs
Please note that the original shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged product).
4. Exchanges
If you wish to exchange an item for a different size, color, or product, please follow the return process outlined above. Once we receive the returned item, we will process the exchange and send the replacement product at no additional shipping charge (for domestic orders).
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will provide instructions on how to return the item and issue a full refund or replacement, including any shipping fees incurred.
6. Contact Information
If you have any questions about our Refund and Returns Policy or need assistance with a return, please feel free to contact us:
- Email: info@qorix.site
- Phone: (409) 935-5631
- Address: 7221 Cardinal Cir, Texas City, Texas (TX)